Switching from Lucy to Faktuno
Your Peppol number can only be registered with one provider at a time. To move from Lucy to Faktuno, you first unregister your number in Lucy. Then Faktuno takes it over.
Before you start
- You have a Faktuno account, your payment method is confirmed (a €0.02 payment, refunded straight away) and our Peppol partner has checked your company’s identity. Only then can Faktuno take over your numbers.
- Download your invoices first and keep them yourself: you usually have to keep them for 10 years, see keeping invoices.
- Cancelling your Lucy plan is a separate step: you do it in Lucy under Instellingen → Abonnement. Only do that once Faktuno has taken over your numbers.
- Best do the switch in the evening or at the weekend, because an invoice may be refused in the meantime.
How to do it
- Unregister from Peppol in Lucy. According to Lucy’s help page (read in October 2026, labels in Dutch): click the drop-down menu at the top right next to your user name, choose Instellingen, open the Peppol tab and untick the boxes. That unregisters you from the Peppol network. The tab also shows the real status in the network.
- Check in Faktuno under My company → Peppol connection where you receive now. Faktuno checks that in the Peppol network itself, so you always see the real situation.
- Faktuno takes over your numbers. It checks every hour whether your numbers are free, and straight away when you open My company. You get an email as soon as it’s done. If your numbers are still not there after a few hours, Lucy may still be holding them: contact us.
According to Lucy’s help page (October 2026) there is no migration key; you unregister and then register again.
What changes for your accountant?
Nothing. They get your invoices in their own software, once you turn on automatic sending in Faktuno.
Questions?
Email us at hello@faktuno.be. More about other providers: switching to Faktuno.
More help
- E-invoicing mandatory since 2026
- Sending a Peppol invoice
- Client not on Peppol
- Receiving Peppol invoices
- Reverse charge on your invoice
- Small business exemption scheme
- Structured payment reference
- Switching Peppol provider
- Finding a Peppol ID
- Credit note via Peppol
- What must be on an invoice
- Recurring invoices
- Let your client accept a quote online
- How to send a payment reminder
- How to make a quote
- VAT rates on an invoice
- Invoicing a client in the EU
- Keeping invoices
- Due date and payment terms
- Peppol or email
- Switching from Billit
- Switching from Accountable
- Switching from Teamleader
- Switching from OkiOki